Key points
- One new thing a day: watch it first, then try it with a coach beside them.
- Set up the Cashier role and outlet in Kazeer before day one.
- For every mistake, the rule is the same: stop, don't guess, call the coach.
- Staff training from the Kazeer team comes with Standard Monthly and Standard Annual, not the Free plan.
A new cashier left alone in the rush usually learns from mistakes made in front of customers: the wrong item, the wrong table, or too little change. The one-week plan below gives them time to watch first, then try with someone beside them, before they run the counter alone.
Each day follows the same pattern. One new thing a day, watched first, then tried with a coach standing next to them. The coach can be you or an experienced cashier who knows the job well.
Before day one
Get these ready before the new cashier arrives:
- Set up their role in Kazeer. Staff access is set per task and per outlet, so a new cashier only needs the Cashier role at the outlet where they work. How to do it is in the guide to staff access.
- Plan their first week so a coach is always on the same shift. If you can, start them on a day that's usually not too busy. How to build the schedule is in the guide to shift schedules.
- Print the menu and prices for them to study at home.
- Write one rule on a sheet of paper and put it up near the counter: if you're unsure or make a mistake, stop and call your coach. Don't guess.
Staff training from the Kazeer team comes with Standard Monthly and Standard Annual, not with the Free plan. If you're on a Standard plan, ask the Kazeer team when training can be scheduled during the first week. If you're on the Free plan, you or an experienced cashier do the training with this plan.
The seven-day plan
| Day | Focus | Ready to move on when |
|---|
| 1 | Menu, prices, and where things are | They can name the price of your best sellers without the list |
| 2 | Taking Dine-in and Takeaway orders | They always confirm the table number with the customer |
| 3 | The kitchen and order statuses | They can answer a customer asking about their order from its status in the app |
| 4 | Payments and receipts | Every payment is recorded under the right method |
| 5 | The rush and mistakes | They call the coach when unsure, instead of guessing |
| 6 | The cash-up | Their count matches the coach's count |
| 7 | One full shift | They pass the end-of-week check |
If a day doesn't go smoothly, repeat that day's focus the next day. Don't pile two new things onto the same day.
Days 1 to 3: menu, orders, and the kitchen
Start by clocking in. In Kazeer, staff clock in and out from their phone with a selfie that's matched to the face they registered. If their role requires a location check, the location is also matched to the outlet where they work, and the clock-in fails if it doesn't match. Stay with them while they register their face with a few photos, with their consent, and the first time they clock in. Also tell them that in the app, only the owner sees their attendance records, including the selfie and location.
Then go through the menu item by item: the name, the price, what's in it, and which items get ordered most. If you can, let them taste your best sellers so they can answer customers' questions. Also show them where the spare receipt paper, the small change, and anything else a cashier often needs are kept.
For the rest of the day, they stand next to the coach and watch how orders are taken. At the end of the day, name your five best sellers and ask them for the prices.
Day 2: take orders
Today they take orders themselves, while the coach handles payments. That way they focus on one thing.
In Kazeer, the cashier picks the items and the amount to pay is worked out right away. Each order is marked Dine-in with its table number, or Takeaway. Practice two habits:
- Read the order back to the customer before saving it.
- For Dine-in, ask the customer for the table number. Don't guess from where they walked in.
Day 3: the kitchen and order statuses
Orders go to the kitchen from the same record, so the cashier and the kitchen read the same order. Take the new cashier to the kitchen for a moment when an order comes in, so they see what happens after they save an order.
Then teach the order statuses in the app, such as Unpaid, Waiting, Cooking, and Done. Ask them to explain each one in their own words. What each status means for the cashier and the kitchen is in the guide to the cashier to kitchen order flow.
When a customer asks "where's my order?", the cashier answers from the status, without walking to the kitchen.
Day 4: payments and receipts
Kazeer records cash, QRIS, and card payments on the same order. Practice all three today.
For cash, teach the same steps every time:
- Say the amount received, for example, "I've got Rp50,000 from you."
- Put that money on top of the drawer, not straight into it.
- Count out the change, then hand it over while saying the amount.
- Only then put the customer's money in the drawer.
Example: An order of 1 Kopi Susu Aren at Rp22,000 and 1 bread roll at Rp16,000 comes to Rp38,000. The customer pays with Rp50,000. The change is Rp50,000 − Rp38,000 = Rp12,000, say one Rp10,000 note and one Rp2,000 note. The prices here are only an example.
With dynamic QRIS, a QR code is made for each transaction with the amount already in it, so the customer doesn't type the amount in. For QRIS and card, teach one habit: make sure the payment went through before the customer leaves.
Stress the right payment method too. An order paid by QRIS but recorded as cash means the drawer won't match at the end of the day.
If your outlet uses a receipt printer, receipts print from the POS app. Also practice changing the paper roll, since paper can run out when it's busy.
Days 5 and 6: mistakes and the cash-up
Day 5: the rush and mistakes
Today the new cashier works the rush, with the coach standing beside them. Mistakes will almost certainly happen, and that's part of the training. What you're practicing is how to handle them.
Mistakes that often come up in the first week:
- Picking the wrong item, quantity, or table number.
- A customer cancels or changes an order after it's recorded.
- The wrong payment method is selected.
- A QRIS or card payment fails.
- The drawer runs out of small notes for change.
For all of them, the rule is the same: stop, politely tell the customer the order is being checked, then call the coach. The coach decides how to sort it out. The new cashier shouldn't try to fix it alone by guessing.
Write every mistake in a notebook: what happened and how it was sorted out. The notebook is for training, not for punishment. If there's a question about the app the coach can't answer, contact Kazeer's customer support: WhatsApp 24/7, answered by the team daily from 09:00 to 21:00 WIB.
An order that hasn't been paid can be cancelled, and the cancellation stays visible in the records, so you can look at it again when you read the mistakes notebook.
If the internet drops, the POS keeps working. Data is saved on the device, then saved to the cloud once the connection is back.
Day 6: the cash-up
At the end of the shift, the new cashier counts the drawer, then the coach counts it again. The result is compared with the cash total for that shift. Kazeer shows totals per payment method and per cashier shift, so there's nothing to recap. Before counting, check for orders still marked Unpaid. The full steps are in the guide to the end-of-day cash-up.
Day 7: the end-of-week check
On day seven, the new cashier runs one full shift. The coach stays nearby but only steps in when called.
At the end of the shift, use this list. Judge by what you saw during the shift, not by asking questions:
- Takes Dine-in orders with the right table number, and Takeaway orders.
- Answers customers' questions about their order from its status in the app.
- Gives the right change for cash.
- Makes sure QRIS and card payments go through.
- Picks the right payment method on every order.
- Prints receipts and changes the paper roll.
- Calls the coach when unsure.
- Counts the drawer at closing with the same result as the coach.
- Clocks in and out with a selfie.
If they meet every point, they're ready to run a shift alone. If some aren't there yet, don't repeat the whole week. Add two or three coached shifts for just those points.
After that, read the mistakes notebook and the cash-up records at the end of the second week. Mistakes that keep coming back show what needs more practice. Keep this plan, and use it again for your next cashier.